The Qentinel philosophy of quality – Quality means the ability to generate value
We believe that any transformation related to digitalization has to enhance quality of life. Whether we are talking about a better customer experience, smarter ways of working, a more productive business idea or the latest technological innovation, everything must make people happy and increase business vitality and security in society as a whole.
The experience of value is individual and depends on human expectations. Businesses generate value for their customers, for stakeholders and for society through effective decisions. This is when challenging initiatives are carried through successfully, productivity improves and targeted business benefits are realised.
The quality balance – the four dimensions of quality
Based on experience, our philosophy of quality holds that value is not the outcome of one factor alone. Value can be reviewed from four perspectives that work together as a system, each enabling another or combining with it to support a third.
- Quality of earning: a grasp of business needs and preparation of the business case.
- Quality of product: in accordance with known requirements.
- Quality of doing: implemented and operated swiftly, productively and predictably.
- Quality of feeling: approved by end users.
Quality is correct and effective decisions
Qentinel is all about information. Everything we do for our clients seeks to ensure that they have access to accurate, timely, correctly interpreted and intelligibly presented information on quality. This information combines with Qentinel’s methods and the client’s business insight to create ideal conditions for effective decisions.
Those decisions guide business operations. When is the quality of a product good enough? Where should we be focusing our efforts right now? Do we need to increase resources or cut back on features? Which operating sectors can we improve to achieve greater productivity, speed or predictability?
Measuring, verifying and improving quality are all about:
- understanding what is important,
- investigating the state of important aspects.
- deciding what must be done.
- ensuring that it gets done, and
- learning from what was done.
People who focus on the essentials and learn most quickly will generate the most value. Quality provides the edge for Qentinel clients.