Is a lack of common understanding and ecosystem culture undermining customer experience? How to go from managing customer experience to building customer experience ecosystems? We’re living in a networked society and ecosystems are popping up like mushrooms. Business ecosystems are created to build competitive advantage around new technology or business innovations and to satisfy ever-increasing customer expectations. […]
Qentinel CEO, Esko Hannula launched his work of non-fiction, Three Skills of Advantage to an appreciative audience at Helsinki’s Finlandia Hall on February 16. The book received positive reviews from a panel of business leaders who went on to discuss some of its main theories. Addressing the gathering, Hannula said that managers need to practice the skills of quality, agility and decision to succeed in an uncertain, complex and dynamic world.