Artificial Intelligence is already driving modern business

By now, everyone has heard some futurologist talk about Artificial Intelligence (AI) and explain what it could mean for us all. You might even have been asked whether you see the future of AI in a Star Trek or Terminator scenario. What if I say that AI is already here and driving business decisions at […]

Winning ecosystems breathe at the same pace

Is a lack of common understanding and ecosystem culture undermining customer experience? How to go from managing customer experience to building customer experience ecosystems?  We’re living in a networked society and ecosystems are popping up like mushrooms. Business ecosystems are created to build competitive advantage around new technology or business innovations and to satisfy ever-increasing customer expectations. […]