Ecosystem strategy a boon when customer experience is out of your hands

It is nice to maintain the fiction that we are responsible for our business and our clients’ customer experience. In reality, creating customer experience is rapidly developing so that less and less of it is in a company’s own hands, and even to the point where they lose direct contact with customer experience. Nowadays, companies […]

Ecosystem lessons: ERP project culture due for change

The next big thing on this planet will be ecosystem thinking among businesses as well as society. Ecosystem thinking will allow us to ensure future competitiveness and our capacity to change. When we talk about ecosystems, we don’t need a more complex metaphor than what we’ve all learned in biology classes and what we can […]