Grow business value with customer experience leadership and lead change in the company culture by making customer experience concrete and measurable.Get started
Get systematic and grow both business and customer value. But first you need to know where you are and what you should focus on. Free customer experience maturity check figures a right map for your customer journey.
CX Maturity Pulse
Qentinel Touch creates a comprehensive view of the overall customer experience and its value drivers. Our patented Qentinel Quality Intelligence® method finds the correlations between business goals, customer experience and the actions of individuals providing the experience. The outcome is a dynamic view and meaningful KPIs and metrics how your customer experience creates business value. We help you to drive customer centric culture and employee engagement.
Quality Intelligence® is intelligence about value creation. Quality Intelligence® is Qentinel’s proprietary method for making value creation transparent, measurable, and actionable. The aim of Quality Intelligence® is to enable better, well informed, and timely decisions. Our clients apply Quality Intelligence® to manage and assess IT investments, to lead R&D effort, to optimize operational processes, and to many other purposes. Contact us to learn more or read the whole story in Three Skills of Advantage.
Read how we helped our customers to make customer driven change transparent and actionable.