Through quality to competitive edge.

Qentinel helped Tieto to concretize how employees can impact on customer experience. Tieto aims to be its customers’ first choice for business renewal. Customer experience is considered business-critical… Read more

Test automation offers exact information for decision-making Kalmar is the pioneer within its field of terminal automation and energy-efficient container handling. With the assistance of Qentinel, Kalmar has… Read more

Quality of the testing process itself is vital in quality assurance Sanoma Media operates on more channels than any other Finnish media house. They are a pioneer in… Read more

Systematic quality development increases customers’ confidence Digital commerce expert Solteq was keen to develop project operations to better respond to their customers’ omnichannel commerce needs. Digitalization has brought… Read more

Strategy definition and execution in practice Teknikum Group is one of the most significant European experts in polymer technology. The company’s solutions bring benefits to customers worldwide. Teknikum Group… Read more

Cut market launch times with quality assurance Handelsbanken conducted a system project in which they changed their card brand and resumed in-house card administration instead of outsourcing the… Read more

Monitoring the usability of data systems HUS, The Hospital District of Helsinki and Uusimaa consists of 24 hospitals and several other units, all of which together use more… Read more

Qentinel provides Comptel with much-needed DevOps expertise Software provider Comptel wanted to migrate its portfolio of products and solutions to a DevOps-based environment. Qentinel’s Pace professional services and extensive knowledge of… Read more

ERP project delivered on time brings competitive advantage Lassila & Tikanoja Facility Services takes on the competition with a customer-centric approach and data-based management. Few strong trends are… Read more

How to measure the benefit of an investment? Fortum was implementing a new CRM and understood that Qentinel’s Value Creation Model™ and Value Paths could give them a broader understanding of their… Read more

Value Creation Model™ helped Orion Pharma to identify improvement points in the partner ecosystem Within the pharma industry, clinical trials are globally delayed due to patient recruitment. With… Read more

Defining actionable metrics for customer experience Insurer If’s strategic goal was to improve customer leadership, but execution lacked proper tools to display If’s services as a unified experience… Read more

Fact-based management improves customer experience When TeliaSonera was procuring an information system that would help them to identify the right criteria for evaluating customer insight, they utilised Qentinel’s… Read more

Quality Assurance is the precision of details and verifying user experience Finnish instrument manufacturer Suunto has been making precision instruments since 1936, specialising in a range of products… Read more

A revolution in industrial production Modernizing production management at one of the world’s most advanced packaging steel manufacturers was similar to performing open-heart surgery. ThyssenKrupp Rasselstein is the… Read more