ERP project delivered on time brings competitive advantage
Lassila & Tikanoja Facility Services takes on the competition with a customer-centric approach and data-based management. Few strong trends are impacting the whole industry – square meters at the customer’s disposal are decreasing, and efficient space utilization is increasing. Customers are highly aware of price and quality of facility services so the demand to develop more sustainable, customer-centric and cost-effective services is higher than ever.
Lassila & Tikanoja is in the process of harmonizing its business with a new ERP and operating model. Ensuring transparency throughout all of Lassila & Tikanoja’s operations also benefits customers. Real-time data allows them to adjust their own facility service operations and budgets. And of course, customers are happy to see concrete value backed up by solid data.
Business critical systems need versatile quality management
Lassila & Tikanoja became aware of a need for strong quality management while driving a complex digital change program and purchasing a business-critical systems. Qentinel helped Lassila & Tikanoja implement new tools to support testing related work which greatly helped to manage the whole project. With Qentinel Goal, Qentinel handled the entire testing phase of the ERP project, including planning the testing phase and its processes as well as covering all testing-related tasks involved in the project.
Leading change program with up-to-date quality data
Lassila & Tikanoja stresses the importance of the real-time quality data Qentinel provided on the progress of the whole program. Project went live on schedule and without technical problems because customer were aware of possible pitfalls in advance and they were continually well-informed. Qentinel took the lead on quality issues and customer was able to focus on change management and into people. Customer praises the transparency of the co-operation with Qentinel and the quality data that Qentinel provided.
Being on schedule was critical for a successful change process. It is naturally a financial question, but also a question of the employee experience and staying motivated during an operational change. Lassila & Tikanoja Facility Services have gained a great competitive advantage within the industry, together with a solid grasp of the competence needs which will help employees focus on the right tasks and on preventive maintenance.