Through quality to competitive edge.
Lassila & Tikanoja
ERP project delivered on time brings competitive advantage
ERP project delivered on time brings competitive advantage Lassila & Tikanoja is in the process of harmonizing its business with a new ERP and operating model. Ensuring transparency… Read more
How to measure the benefit of an investment?
How to measure the benefit of an investment? Fortum was implementing a new CRM and understood that Qentinel’s Value Creation Model™ and Value Paths could give them a broader understanding of their… Read more
Customer Experience Development for If
Defining actionable metrics for customer experience Insurer If’s strategic goal was to improve customer leadership, but execution lacked proper tools to display If’s services as a unified experience… Read more
User experience demands comprehensive quality control
Quality Assurance is the precision of details and verifying user experience Finnish instrument manufacturer Suunto has been making precision instruments since 1936, specialising in a range of products… Read more
How to put customer experience into perspective!
Due to the even faster than expected digitalization of the mass media market, Sanoma Media Finland ended up having a problem with the overall understanding of the digital… Read more