Make well informed decisions with Quality Intelligence®

Quality is not only absence of defects

What is Quality Intelligence®?

Quality Intelligence® is measured, actionable information about quality. It was created for understanding the value creation of digital services as well as the processes creating and operating them.

Quality Intelligence® is Qentinel’s proprietary modelling and analytics method. With Quality Intelligence®, you can manage and predict the quality of software and digital services. The quality measurement and reporting technology implemented by Qentinel Pace™ robotic software testing platform is based on the unique quality methodology of Quality Intelligence®.

Three key principles

Quality is multi-dimensional

Quality is much more than just absence of defects. As long as we have complex, systemic problems, we need more than one measurable perspective on quality.

The four dimensions of quality:
what is quality

Value Creation Model™ ties the dimensions together

To control or improve quality – or performance in general – one needs to find the right levers to turn. When dealing with complex systems and processes this is rarely straightforward. Value Creation Model helps to visualize and understand how all those different things that contribute to quality and value creation come together.

Measurement must to be agile

Traditional quality control is based on adjusting performance parameters of a closed system within pre-defined bounds. This approach may not work with complex systems and processes that interact with their environment in various ways. Measurement is as much about learning and understanding as it is about control. Quality Intelligence® makes performance measurement agile, helping you find the right metrics and KPIs in changing circumstances and helping you make wise decisions at the right time. Once the unknown is not unknown anymore its metrics may be used to control or predict its behaviour.

Do you want to know more about how to create value in digital services?

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Related reading

Evaluating the business value of information technology: Case study on game management system
(IEEE Xplore, 2014)

Towards Systemic Evaluation of the Business Value of IT
(Research Gate, 2015)

Three skills of advantage
(Esko Hannula, 2017)

Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework 
(Mik Kersten, LLC IT Revolution Press)

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