Quality is much more than just absence of defects. As long as we have complex, systemic problems, we need more than one measurable perspective on quality.

The qualities of Benefit, Feeling, Doing, and Function together create the ability to create value.

To control or improve quality – or performance in general – one needs to find the right levers to turn. When dealing with complex systems and processes this is rarely straightforward. Value Creation Model helps to visualize and understand how all those different things that contribute to quality and value creation come together.

Traditional quality control is based on adjusting performance parameters of a closed system within pre-defined bounds. This approach may not work with complex systems and processes that interact with their environment in various ways. Measurement is as much about learning and understanding as it is about control. Quality Intelligence® makes performance measurement agile, helping you find the right metrics and KPIs in changing circumstances and helping you make wise decisions at the right time. Once the unknown is not unknown anymore its metrics may be used to control or predict its behaviour.