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Customer Value Management - Qentinel Customer Value Management - Qentinel

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Success Story

Customer Value Management


Adopting Agile Portfolio Management

The process of scaling agility can bring significant changes in the entire organization. At its essence, portfolio management is all about making informed choices based on knowledge and… Read more


Personalizing customer experience

Qentinel helped Tieto to concretize how employees can impact on customer experience. Tieto aims to be its customers’ first choice for business renewal. Customer experience is considered business-critical… Read more


A revolution in industrial production

A revolution in industrial production Modernizing production management at one of the world’s most advanced packaging steel manufacturers was similar to performing open-heart surgery. ThyssenKrupp Rasselstein is the… Read more

Orion Pharma

In pharma industry, most clinical trials are delayed due to patient recruitment

Value Creation Model™ helped Orion Pharma to identify improvement points in the partner ecosystem Within the pharma industry, clinical trials are globally delayed due to patient recruitment. With… Read more


Quality Intelligence® and fact-based management

Fact-based management improves customer experience When TeliaSonera was procuring an information system that would help them to identify the right criteria for evaluating customer insight, they utilised Qentinel’s… Read more


Systematic quality development increases customers’ confidence

Systematic quality development increases customers’ confidence Digital commerce expert Solteq was keen to develop project operations to better respond to their customers’ omnichannel commerce needs. Digitalization has brought… Read more


Monitoring the usability of data systems

Monitoring the usability of data systems HUS, The Hospital District of Helsinki and Uusimaa consists of 24 hospitals and several other units, all of which together use more… Read more


Qentinel provides Comptel with much-needed DevOps expertise

Qentinel provides Comptel with much-needed DevOps metods Software provider Comptel wanted to migrate its portfolio of products and solutions to a DevOps-based environment and DevOps metods. Qentinel’s professional services and… Read more


How to measure the benefit of an investment?

How to measure the benefit of an investment? Fortum was implementing a new CRM and understood that Qentinel’s Quality Intelligence with Value Creation Model™ and Value Paths could give them… Read more

IF Insurance

Customer Experience Development for If

Defining actionable metrics for customer experience Insurer If’s strategic goal was to improve customer leadership, but execution lacked proper tools to display If’s services as a unified experience… Read more

Helsingin Sanomat

How to put customer experience into perspective!

Due to the even faster than expected digitalization of the mass media market, Sanoma Media Finland ended up having a problem with the overall understanding of the digital… Read more

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