Customer Value Management

Qentinel helped Tieto to concretize how employees can impact on customer experience. Tieto aims to be its customers’ first choice for business renewal. Customer experience is considered business-critical… Read more

A revolution in industrial production Modernizing production management at one of the world’s most advanced packaging steel manufacturers was similar to performing open-heart surgery. ThyssenKrupp Rasselstein is the… Read more

Value Creation Model™ helped Orion Pharma to identify improvement points in the partner ecosystem Within the pharma industry, clinical trials are globally delayed due to patient recruitment. With… Read more

Fact-based management improves customer experience When TeliaSonera was procuring an information system that would help them to identify the right criteria for evaluating customer insight, they utilised Qentinel’s… Read more

Systematic quality development increases customers’ confidence Digital commerce expert Solteq was keen to develop project operations to better respond to their customers’ omnichannel commerce needs. Digitalization has brought… Read more

Cut market launch times with quality assurance Handelsbanken conducted a system project in which they changed their card brand and resumed in-house card administration instead of outsourcing the… Read more

Monitoring the usability of data systems HUS, The Hospital District of Helsinki and Uusimaa consists of 24 hospitals and several other units, all of which together use more… Read more

Qentinel provides Comptel with much-needed DevOps metods Software provider Comptel wanted to migrate its portfolio of products and solutions to a DevOps-based environment and DevOps metods. Qentinel’s professional services and… Read more

How to measure the benefit of an investment? Fortum was implementing a new CRM and understood that Qentinel’s Quality Intelligence with Value Creation Model™ and Value Paths could give them… Read more

Defining actionable metrics for customer experience Insurer If’s strategic goal was to improve customer leadership, but execution lacked proper tools to display If’s services as a unified experience… Read more

Due to the even faster than expected digitalization of the mass media market, Sanoma Media Finland ended up having a problem with the overall understanding of the digital… Read more