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Success Story

Quality intelligence

Tieto

Personalizing customer experience

Qentinel helped Tieto to concretize how employees can impact on customer experience. Tieto aims to be its customers’ first choice for business renewal. Customer experience is considered business-critical… Read more

ThyssenKrupp

A revolution in industrial production

A revolution in industrial production Modernizing production management at one of the world’s most advanced packaging steel manufacturers was similar to performing open-heart surgery. ThyssenKrupp Rasselstein is the… Read more

Orion Pharma

In pharma industry, most clinical trials are delayed due to patient recruitment

Value Creation Model™ helped Orion Pharma to identify improvement points in the partner ecosystem Within the pharma industry, clinical trials are globally delayed due to patient recruitment. With… Read more

TeliaSonera

Quality Intelligence® and fact-based management

Fact-based management improves customer experience When TeliaSonera was procuring an information system that would help them to identify the right criteria for evaluating customer insight, they utilised Qentinel’s… Read more

Teknikum

Strategy definition and execution in practice

Strategy definition and execution in practice Teknikum Group is one of the most significant European experts in polymer technology. The company’s solutions bring benefits to customers worldwide. Teknikum… Read more

Fortum

How to measure the benefit of an investment?

How to measure the benefit of an investment? Fortum was implementing a new CRM and understood that Qentinel’s Quality Intelligence with Value Creation Model™ and Value Paths could give them… Read more

IF Insurance

Customer Experience Development for If

Defining actionable metrics for customer experience Insurer If’s strategic goal was to improve customer leadership, but execution lacked proper tools to display If’s services as a unified experience… Read more

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