Success Story
Quality intelligence
Tieto
Personalizing customer experience
Qentinel helped Tieto to concretize how employees can impact on customer experience. Tieto aims to be its customers’ first choice for business renewal. Customer experience is considered business-critical… Read more
ThyssenKrupp
A revolution in industrial production
A revolution in industrial production Modernizing production management at one of the world’s most advanced packaging steel manufacturers was similar to performing open-heart surgery. ThyssenKrupp Rasselstein is the… Read more
Orion Pharma
In pharma industry, most clinical trials are delayed due to patient recruitment
Value Creation Model™ helped Orion Pharma to identify improvement points in the partner ecosystem Within the pharma industry, clinical trials are globally delayed due to patient recruitment. With… Read more
TeliaSonera
Quality Intelligence® and fact-based management
Fact-based management improves customer experience When TeliaSonera was procuring an information system that would help them to identify the right criteria for evaluating customer insight, they utilised Qentinel’s… Read more
Teknikum
Strategy definition and execution in practice
Strategy definition and execution in practice Teknikum Group is one of the most significant European experts in polymer technology. The company’s solutions bring benefits to customers worldwide. Teknikum… Read more
Fortum
How to measure the benefit of an investment?
How to measure the benefit of an investment? Fortum was implementing a new CRM and understood that Qentinel’s Quality Intelligence with Value Creation Model™ and Value Paths could give them… Read more
IF Insurance
Customer Experience Development for If
Defining actionable metrics for customer experience Insurer If’s strategic goal was to improve customer leadership, but execution lacked proper tools to display If’s services as a unified experience… Read more